FAQs

  • Do you offer international shipping?

    Yes, we ship artwork worldwide. Shipping costs, local taxes, and delivery times vary depending on the destination and the size of the artwork.

    Are all shipments insured?

    Yes, they are insured for their purchase value.

    Customs Duties and Taxes for International Shipments

    Buyers are responsible for paying customs duties and taxes.

  • If you are not satisfied with your purchase, please contact us at info@timelessintaglio.com to initiate a return.

    Returns may be initiated within 7 days of delivery.

    Return Shipping Fee

    The buyer is responsible for return shipping charges and will not be reimbursed for the original shipping cost. If the reason for the return is due to inaccuracies in our description of the item, Timeless Intaglio will cover the return shipping cost.

  • How should I care for my purchased piece?

    Generally, avoid direct sunlight and extreme temperature or humidity changes. For specific care advice, please contact us.

    Framing

    Some items come framed - this will be mentioned in their descriptions.

    For unframed works, we do offer standard and custom framing options. Please contact us if interested.

  • Do you offer a Certifiicate of Authenticity?

    Yes, we do offer certificates for our antique prints, maps, and books.

  • We accept the following:

    • Visa

    • Mastercard

    • AMEX

    • Discover

    • PayPal

    • Apple Pay

  • Do you buy maps, prints, and books?

    Yes, we buy individual pieces (prints, maps, and books) and collections in some cases. If you wish to offer something to us for sale, please visit our Sell Your Items page.

  • We do not offer appraisal services and cannot quote a price for you, but can refer you to trusted appraisers.

  • We offer gift certificates. Please email us if you are interested in purchasing one.